Responsible gambling

Responsible Gaming

At Novoline Casino, we are committed to providing a safe and responsible gaming experience for all our players. We understand that problem gambling can be a serious issue and want to ensure that you have the tools and resources necessary to maintain control over your betting habits.

Self-Exclusion

If you feel that you need some time away from online gaming, or if you're concerned about someone else's behavior, we encourage you to take advantage of our self-exclusion option. This will block access to your account for a specified period of time (from 24 hours up to 30 days), and can be implemented temporarily or permanently.

Deposit Limits

You have the power to set daily, weekly, or monthly deposit limits in CAD from the cashier or responsible gaming section. Default soft limits may be in place for new accounts, but increases require a cooling-off period and confirmation, helping you control your spending without needing support intervention.

Time-Outs

If needed, take advantage of our built-in time-outs, which can help you step away from online gaming temporarily. These sessions range from 24 hours up to 30 days and are designed to provide space for reflection on responsible behavior.

Reality Checks & Session Reminders

As an extra precaution, reality checks pop up after fixed periods (usually every hour) to prompt you to review your activity. Additionally, session reminders can be set at regular intervals to encourage a healthier gaming routine.

Support Links and Organizations

We recognize the importance of external support for problem gamblers. Find links in our footer and RG section to international organizations such as GamCare and Gambling Therapy, offering advice on how to maintain safe gaming habits.

Cooling-Off Periods & Confirmation

For withdrawals over a certain threshold or account increases beyond set limits, you may be required to undergo an enhanced KYC check before the payment can be processed. We encourage responsible spending practices by implementing these measures as needed.

By using these tools and being mindful of your gaming habits, we are confident that you will have a positive experience at Novoline Casino while maintaining control over your betting behavior.